Where is your clinic located?
We are conveniently located at 25 Ottawa St E in Havelock – this is on the north side of Hwy 7 as it runs through the town of Havelock. We are across the street from the Havelock train station.
What are your hours of operation?
Our regular business hours are Monday to Friday 8:00 a.m.– 6:00 p.m. We will be open select Saturdays throughout the year for pre-booked appointments and merchandise sales.
Please call 705-778-2535 to book a convenient appointment time or you may use our on-line appointment scheduler to request a date and time.
What do I do in the case of an emergency and your clinic isn’t open?
In an EMERGENCY, call 705-741-KVEC (5832) or visit www.kvec.ca for more information.
Do you offer any payment plans?
Unfortunately, we do not offer any payment plans at this time. We request that you pay for services provided at the time of your pet’s visit. If you have any questions about our payment policy, please feel free to ask.
We recommend that you include the cost of veterinary care in your annual expenses. However, we understand that this sometimes is not possible. If you contact us ahead of time, we can help you determine ways to keep costs down and stay within your budget. For instance, we offer wellness plans that are suited to your individual pets needs and allow for your pet’s annual preventative treatments such as yearly vaccine, and routine parasite control, etc. to be paid in convenient monthly payments debited each month from a bank account or credit card.
We do accept Visa and MasterCard, as well as veterinary insurance plans, which can help cover many routine and emergency services.
What’s the best way to schedule an appointment?
Please call 705-778-2535 to book a convenient appointment time, or use our online appointment scheduler to request a date and time.
Why can’t my pet see the same veterinarian/veterinary technician each time we visit?
We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts, emergency situations, and vacation schedules all play a role in their availability. Please feel free to ask for a specific veterinarian or veterinary technician when you schedule your appointment, and we will do what we can facilitate your request. However, please be understanding if we can’t. All of our team members are highly skilled professionals who look forward to your pet’s visit.
Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
If you are a client of H7VH and we have seen your pet in the last 3 years we would be happy to send proof of vaccination to your pet’s kennel. Just let us know the fax number or email address.